Resident Resources

Resident Portal

Pay rent, submit maintenance requests, view your ledger, and update your information.

Open Portal →

Current Lease

View or download the current RedBird Homes lease agreement.

View Lease (PDF) →

Maintenance Feedback Survey

Tell us how we did on a recent work order or share ideas to improve maintenance service.

Open Survey →

Payments & Fees

All payments MUST be paid through the tenant portal.

Payment Fees

ACH (including Cash App or Chime) = $0.99
CASH (via Western Union) = $3.99
Debit/Credit = 3% + $0.50 per transaction
All rent is due on the 1st and is late on the 4th of the month.
Late Fee = $100.00
Month-to-month Lease = $100
NSF Fee = $35

Eviction Costs

Filing Fees = $250
Court Costs = $500
Trash removal: $100 per trip + $100/hr

Landscaping Charges

Mowing (normal lot): $50
Other landscaping: $75/hr

Miscellaneous Charges

Holding Over = $200 per day
Lease Break Fee = 2 Months’ Rent
Lockouts = $75
Making Alterations to the Property = $250
Missed Appointments = $75

Pet Policy

Maximum of 3 animals per property.
Un-caged animals (dogs & cats): $300 non-refundable pet fee + $50 per month.
Caged animals (birds, fish, hamsters, etc.): $100 non-refundable pet fee + $25 per month.
Pets must be approved in writing before move-in or before bringing a new pet onto the property.

Pet Policy (PDF) → | Pet Addendum (PDF) →

Resident Maintenance Responsibilities

How to Change Your Furnace Filter

Step-by-step guide and video for changing your filter every 1–3 months.

Protect Your Pipes From Freezing

Winter tips to avoid frozen or burst pipes, plus how to shut off your water.

Resident Responsibilities

Anything the resident breaks + most items under $200

Change furnace filters regularly (every 1–2 months)
Maintain the exterior (lawn, bushes, gutters, porches)
Keep the interior clean and free of pests
Unclogging sinks & toilets
Submit all maintenance requests through the Resident Portal only

Landlord Responsibilities

Anything that breaks on its own + major mechanical systems

HVAC breakdowns
Major landscaping issues (tree branches, tree removals, etc.)
Roof & gutter issues
Water leaks / water heater issues
Window replacements

Utility Services

City Services

City of Mishawaka

Trash / Water

(574) 256-1630

More Info →

South Bend Water Works

Trash / Water

(574) 235-9236

More Info →

Town of Lakeville

Trash / Water

(574) 784-8311

More Info →

Energy Services

AEP (Electric)

(800) 672-2231

Start/Stop Service →

NIPSCO (Gas)

(800) 464-7726

Start/Stop Service →

Internet Services

AT&T

855-635-6645

att.com/internet →

T-Mobile Fiber

1-866-620-7479

t-mobile.com →

Xfinity

1-844-412-5908

xfinity.com →

Trash Services

Borden Waste

1-800-386-3313

More Info →

Republic Services

1-877-692-9729

More Info →

Waste Management

1-800-963-4776

More Info →

Additional Resources

Rental Assistance Programs

RedBird Documents

Current Lease Agreement (PDF) How to Use the Tenant Portal How to Pay with Cash App or Chime How to Pay with Cash from the Tenant Portal Inspection Checklist (PDF) Lease Addendum – Garage Use (PDF) Lease Addendum – Pool Use (PDF) Lease Addendum – Property Use (PDF) Lease Addendum – Trampoline Use (PDF) Tenant Release Form (PDF)

Legal Documents

Fair Housing Act (PDF) HUD Assistance Animal Guidance (PDF) Indiana Tenants’ Rights (PDF) Lead-Based Paint Disclosure (PDF) Protect Your Family Brochure (PDF) South Bend Tenants’ Rights (PDF) VAWA Lease Addendum (PDF)

Lease Terms Updates

Our Current Lease: View / Download (PDF)

2/19/25 – Late fee increases from $50.00 to $100.00 on all new leases and lease renewals. For anyone on a month-to-month lease, this rate went into effect on 04/01/2025.
9/22/25 – NSF fees increase from $27.00 to $35.00 to accurately reflect the current NSF charges that RedBird incurs for payments that don’t go through.
10/16/25 – Clarified language in the lease, including adding a spot for an apartment number in the address. No material changes were made.
5/14/2026 – Updated branding to RedBird Homes, eliminated some wording, reorganized some paragraphs, and eliminated some places for initials.
6/22/2026 – Added communications standards, fixed a numbering problem, some spelling errors, & other minor formatting issues.
10/21/2026 – Added Section 18 on Lease Violations, added text to Section 19 regarding the acceptance of lease terms, updated our logo, colors, and other minor formatting issues.

Site last updated on 10/30/2026